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Shipping & Delivery

Delivery Time
When you place an order, we will estimate shipping and delivery dates for you based on the availability of selected item(s) and the shipping options you choose. Our standard shipping choice is UPS Ground service. We can provide UPS tracking number(s) upon request.
Determining a Product's Lead Time
At, we understand that you want the right products, at the right price, at the right time. Therefore, we have included the ability to request the lead time of any product featured on our web site. Please e-mail or call us with any questions.
Product Inspections
We hope that your order arrives safely and that you are satisfied with your purchase. However, please remember that when the order arrives it is your responsibility to ensure that the product has not been damaged during shipping. Please follow the guidelines bellow for inspection of your package(s):
For items shipped via UPS:
If there is any damage, visible or not, you have 24 hours to contact us to report the damage. If you do not contact us within 24 hours, the merchandise becomes your property and no claims are considered after delivery is accepted and signed for by you or any other party accepting a delivery.

Again, please take the time to inspect your delivery and if there is any damage be sure to note it on the delivery ticket. If the damage is severe enough to render the product inoperable or unusable, please refuse the shipment and contact us immediately at 1-877-VIP-WAYS. We strongly suggest purchasing insurance on all shipment types. If you choose not to purchase insurance, we will not be held responsible for any damages, visible or not. All goods undergo careful inspection and packaging prior to collection by a freight forwarder. We will not ship any goods if we notice any type of damage. All damages must be claimed with a freight forwarder. Our responsibility ends once goods were picked up by a freight forwarder.
Expedited Orders and Rush Delivery
If you would like to expedite your order and rush deliver a product, please call our Sales Department to inquire about product lead time and availability. If an item is in stock, it will usually ship the same day. If it is not in stock, we may be able to have it shipped directly to you from the manufacturer as soon as it becomes available, or we can arrange to have it delivered to you as soon as we receive it. Higher shipping cost will apply on all rush delivery orders. Again, please call us at 1-877-VIP-WAYS for more information.

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