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Warranty / Return policy

Return policy
You may return most items sold by within 14 days of purchase for a refund after return authorization has been approved. We'll also pay the return shipping cost ONLY if the return is a result of our error. If you choose to return an item(s) just because you changed your mind about purchasing it, we reserve the right to inspect all goods for damage or missing parts. If we find a problem with a returned item(s), refund will not be processed! If no problems are found with the returned item(s), we will refund your purchase price less shipping cost (if any apply) and you will be charged 25% handling and restocking charge. No exceptions!

You must call us for a Return Authorization number (RA#) by filling out our return authorization form or calling our Customer Service at 1-877-VIP-WAYS. Please make sure to include RA number on the outside of the box you send back to us. Returns without RA # might be refused. Returns/Exchanges will not be accepted after 14 days from the time you placed an order. ITEMS MUST BE RETURNED IN THEIR ORIGINAL PACKAGING AS SHIPPED BY ANY ITEMS RETURNED IN PACKAGING OTHER THAN THE ORIGINAL PACKAGING WILL BE REFUSED.

However, we can not accept returns for items damaged in transit where that damage is not reported to us within 24 hours of a customer accepting that shipment. Damages must be reported and claimed to the freight forwarder immediately. Any item(s) that are returned without a return authorization will be charged 50% restocking fee.

We cannot accept returns of certain items, including:
Any NON-STOCK item(s) and/or special order item(s) Any item that is not in its original condition, is damaged, or is missing parts. All returns are subject to inspection and refund approval. A 15% handling and restocking charge will apply on all retuned merchandise approved for a refund.

No labor charges of any kind will be allowed.

Please send all return items to:

5801 2nd Ave,
Brooklyn, NY 11220
Warranty Information
All products are covered by the manufacturer's warranty as well as any other warranty required by law. All warranty claims must be made directly to the manufacturer's customer service department.
Change or Cancel an Open Order
If your order has not been shipped yet, you may change or cancel your order within 24 hours of placing it. Once it has been shipped, you will be subject to a 15% restocking fee for any items that are not defective or damaged during shipping. Special or custom orders may only be cancelled within the first 24 hours of placing the order. No returns or exchanges are allowed on special or custom orders beyond the first 24 hours of placing your order.

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